Customer Focus - The SID Way: A Self-Initiated Development Workbook for Leaders and ManagersRitz Carlton is famous for its customer focus while used car dealers often have a reputation for poor customer focus. All other organizations fall somewhere in between. Customer Focus The SID(TM) Way is part of BenchMark Learning International's Self Initiated Development Series. This workbook gives leaders the understanding and the tools to develop their customer focus skills and behaviors. Every business and organization has customers internal and